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How does instant delivery contribute to the success of SMEs?

May 7, 2020


SMEs are always struggling to identify their competitive advantages in the price sensitive market. Because of the disruptive technology we have these days, companies are expected to offer more value-added services to customers, for instance, providing multiple delivery methods to improve customer experience. Businesses such as drug stores, flower shops, food & beverages, grocery, personal & beauty care outlet stores and e-commerce, are especially in greater demand for fast and reliable delivery to ensure product quality.  With instant delivery service, the waiting time for each customer will significantly shorten, which is an important factor to increase customer loyalty.

Partnering with last-mile logistics company is the best way to save costs

Owning a delivery fleet is not the best business approach for SMEs as it impacts the businesses’ cash flow and increases operational and maintenance costs, causing additional pressure to businesses in slow seasons and of course during Lockdown. Hence, engaging with logistics companies to manage the last-mile delivery can relieve investment concerns, as well as handle ad hoc orders in a more flexible arrangement. 

Instant delivery is not as costly as most of the SMEs think, choosing the right logistics partner in fact helps to enhance overall business efficiency. We offer custom solutions to cater for each business’ unique logistics needs, and prepaid wallet (or) credit facility as well as business support team to provide extra assistance to SMEs. Businesses can enjoy benefits of reliable logistics and high touch service within an affordable budget.   

In the era of eCommerce, instant delivery increases customer purchasing intention and retention

The booming ecommerce industry has revolutionised consumer shopping behavior and influenced their expectation of instant delivery. Logistics companies are emerging to serve businesses with diversified logistics solutions and different options of delivery speed. 

According to a survey conducted by Shopify, businesses that offer instant delivery could attain a significant 2X increase in sales volume and conversion.  Fulfilling time-sensitive and ad-hoc delivery demand in a timely manner is a key differentiator for businesses, especially during critical times like now. The coronavirus outbreak has significantly increased consumer demand for online shopping, undoubtedly a reliable logistics company is a key partner for SMEs to maintain business efficiency and complete orders without hassle.   

GOGOVAN values your business and is here to help streamline your logistics operation and enhance your business productivity. Want to learn more about GOGOVAN? Click here for more information.

 

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