FAQ / Help Center

How many types of vehicles does GoGoVan provide?

Our vehicle fleet includes Tata ace vans, Tata Super Ace, Ashok Leyland - Dost, Mahindra Bolero Pickup, Tata 407 (10 feett) and Eicher (14 feet). If you'd like a 16 ton truck or other vehicle types, please call GoGoVan and we will arrange everything accordingly.

What if my location does not appear on the given list?

If your location is not listed, please choose the location nearest to you. For an updated quote, confirm your location with your designated driver once he or she responds. Alternatively, contact us to inquire about the fee for a particular route.

What is included in the price shown in the GoGoVan app?

The price displayed in the app is the basic route fee. It does not include tolls, parking fees, or other additional charges. For more information, please refer to the price list in the app.

Why does the app show “Searching driver, the information of driver will be updated in a new page” after I have confirmed my order?

After you confirm an order, the app displays this message as the GoGoVan system automatically notifies drivers in your area. Once a driver responds to your order, you will be taken to a new page with contact information for your driver.

What should I do after I’m given my driver’s contact information?

If you are given the contact information for a driver, it means he or she has already responded to your order and will call you for confirmation on the details.

For how long will my order be saved in the GoGoVan system?

All order records are saved and will not be deleted even after an order has been completed.

How can I get a receipt for my order?

You can screenshot your order in the app and email it as an attachment to [email protected]

How can I contact GOGOVAN?

If you have any inquiries, please feel free to contact us at 044-45534533 or [email protected]

What are GOGOVAN’s business hours?

Our app works 24 hours a day and you can place an order at any time. If you would like to place an order by phone, please call us at 044-45534533 from 9am to 9pm everyday.

Please call GoGoVan at 044-45534533 to inquire about any questions you may have that are not mentioned above.

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